Free Downloadable Checklist

Manual COD Order Verification Checklist

A step-by-step checklist to manually verify COD orders and catch fraudsters before shipping.

What's Included

4-step verification process

Risk scoring system

Printable PDF format

Action recommendations

4-Step Verification Process

Step 1

Phone Number Verification

Verify number is active and can receive calls

Check if number matches customer name/location

Look for virtual numbers (JazzCash, EasyPaisa prefixes)

Search for number in your fraud database

Step 2

Address Verification

Confirm address exists on Google Maps

Check for incomplete/vague addresses

Verify city matches phone area code

Flag common fraud addresses in your database

Step 3

Order Pattern Analysis

Review order value vs customer history

Check for multiple orders from same number/address

Flag bulk orders of high-value items

Verify order timing (late night orders = higher risk)

Step 4

Customer Interaction

Call customer to confirm order details

Ask verification questions (why this product, how did you hear about us)

Listen for hesitation or unusual responses

Request alternate contact if suspicious

Risk Scoring System

The checklist includes a simple risk scoring system. Each red flag = 1 point. Based on total score, take the recommended action:

Low Risk

0-1 red flags

→ Ship immediately

Medium Risk

2-3 red flags

→ Call to verify

High Risk

4-5 red flags

→ Request prepayment

Critical Risk

6+ red flags

→ Cancel order

When to Use This Checklist

This manual checklist is perfect for:

• Small stores processing <100 orders/month
• Verifying high-value orders manually
• Setting up fraud prevention processes
• Training new staff on fraud detection

Note: For stores processing 100+ orders/month, we recommend automating this process with Shippley's AI-powered verification.

100% Free

Download Checklist

Get instant access to the PDF

4 pages, printable PDF

Risk scoring included

Updated for 2024

Processing 100+ Orders/Month?

Manual verification takes 15-20 minutes per order. Shippley's AI does it in seconds.

20 min

Manual verification per order

<1 sec

AI verification with Shippley

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