Privacy Policy

1. Introduction

Welcome to Shippley. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using Shippley, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, phone number)
• Business information (store name, Shopify store URL)
• Payment information (processed securely through our payment providers)
• Customer data from your Shopify store (order details, customer information)

2.2 Automatically Collected Information

• Usage data (how you interact with our service)
• Device information (IP address, browser type, operating system)
• Log data (timestamps, actions performed)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our fraud prevention service
• Process and analyze COD orders for fraud detection
• Send SMS and phone call verifications to customers
• Process your payments and manage your subscription
• Send you service updates, security alerts, and support messages
• Improve our AI models and fraud detection algorithms
• Comply with legal obligations and prevent fraud
• Provide customer support and respond to your requests

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our service (Twilio for communications, payment processors, hosting providers)
• Shopify: As required for our app integration
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or transfer of our business

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data storage with regular backups
• Employee training on data protection and privacy

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Order data is typically retained for accounting and fraud prevention purposes. You can request deletion of your account and associated data at any time by contacting us.

7. Your Privacy Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict processing of your information
• Export your data in a portable format
• Withdraw consent for data processing
• Lodge a complaint with a data protection authority

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

Types of cookies we use:

• Essential Cookies: Required for the service to function
• Analytics Cookies: Help us understand how you use our service
• Preference Cookies: Remember your settings and preferences

9. Third-Party Services

Our service integrates with third-party services:

• Shopify: For accessing your store data
• Twilio: For SMS and phone call verifications
• Payment Processors: For handling subscription payments

These services have their own privacy policies. We encourage you to review their policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Pakistan. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.