How AI Voice Verification Stops Fake COD Orders
Discover how Shippley's AI calls your customers, verifies their orders in Urdu/English, and catches 85% of fraud attempts before you ship anything.
What is AI Voice Verification?
Instead of manually calling every customer to verify their COD order (which takes 20 minutes per order), Shippley's AI automatically calls them, has a natural conversation in Urdu or English, and determines if the order is legitimate—all in under 60 seconds.
The Problem with Manual Verification
Pakistani e-commerce stores face a brutal choice:
Option 1: Don't Verify
- • 35-40% of orders are fraudulent
- • Lose Rs 2-5 lakh monthly to fake orders
- • Product cost + courier fees both ways
- • Destroyed inventory from returns
Option 2: Manual Verification
- • Takes 20 minutes per order
- • Hire 2-3 full-time staff (Rs 60K/month each)
- • Still miss fraud during busy times
- • No coverage at night/weekends
The Shippley Solution
AI voice verification gives you the benefits of manual verification (85% fraud reduction) at the cost of automation (Rs 12 per call). No hiring, no training, 24/7 coverage.
How Shippley's AI Voice Verification Works
Order Placed on Your Shopify Store
Customer places a COD order. Shippley automatically receives the order details via our Shopify app integration.
Instant Risk Analysis (5 seconds)
Our AI scans the order for 15+ red flags before calling:
AI Calls Customer (30-60 seconds)
Shippley calls the customer using a Pakistani phone number. The AI speaks naturally in Urdu or English:
AI Analyzes Response (10 seconds)
While talking, the AI simultaneously analyzes:
Confidence level, hesitation, background noise
Do they know what they ordered?
Does name match phone registration?
Call center background, multiple people speaking
Decision: Ship or Reject
AI marks order as "Safe to Ship" in your dashboard. Automatically forwarded to your courier.
Order flagged for your review. AI provides reason (e.g., "Customer denied placing order").
What Makes Shippley's AI Special?
Pakistan-Trained AI
Trained on 50,000+ Pakistani COD conversations. Understands local accents, phrases, and fraud patterns specific to Karachi, Lahore, Islamabad.
Bilingual (Urdu + English)
AI automatically detects customer's preferred language and switches seamlessly. Can handle Roman Urdu too ("aap ka order confirm hai?").
60-Second Verification
Average call duration: 45 seconds. No customer complaints about long verification calls. Natural, quick conversation.
Learns from Your Store
AI improves over time by learning your specific fraud patterns, customer behavior, and high-risk products.
Real Results from Pakistani Stores
Based on data from 523+ Pakistani stores using Shippley (Dec 2024)
Case Study: Karachi Fashion Boutique
- • 2 staff members calling customers (Rs 120K/month)
- • Only verified 60% of orders (too time-consuming)
- • Still losing Rs 180K/month to fraud
- • Rs 48K/month (400 orders × Rs 12)
- • 100% of orders verified automatically
- • Only Rs 30K/month fraud losses (85% reduction)
Common Questions
What if the customer doesn't answer?
AI tries 3 times over 24 hours at different times. If still no answer, order is flagged for your manual review.
Do customers know they're talking to AI?
The AI introduces itself as calling from your store name. Most customers can't tell it's AI (96% success rate). We're transparent if asked directly.
What about privacy and call recordings?
All calls are encrypted and stored securely. Recordings available in your dashboard for 30 days. Compliant with Pakistani data protection standards.
Can I customize what the AI says?
Yes! You can customize greetings, questions, and even add specific product verification questions for high-value items.
Try It Risk-Free
Shippley comes with a 14-day free trial (50 free verification calls included). No credit card required. See for yourself how AI voice verification stops fraud before you spend a rupee.
What You Get in the Free Trial:
Ready to Stop COD Fraud?
Join 523+ Pakistani stores using Shippley to reduce COD fraud by 85%. Start your free 14-day trial today.